ECI-USA: Field Service Milestone
E-Crane International USA has reached a new milestone with the help of our Field Service Team. After a recent service trip to Kyger Creek, our Field Service Team has reached a total of 1000 completed field service trips.
The E-Crane service department has been consistently growing and improving over the past several years to continually meet our customer’s needs. The ECI-USA service team has grown to 14 team members with two additional service centers added in the past two years.
In 2013, the E-Crane USA Service Group opened a new satellite service center based in Birmingham, Alabama called the Gulf Coast Service Center. This center supports 14 clients (15 E-Cranes) located in the Gulf Coast region and is equipped with E-Crane service trucks, support equipment, and tools to support on-site field service repairs. The Gulf Coast Service Center is also equipped with spare parts and consumables needed for emergency service and repairs.
Within the past year, E-Crane has also begun to open another satellite service center in Corpus Christi, Texas to service the E-Cranes in that area. This service center will have 6 on site technicians, ready to handle any 24/7 service and maintenance needs, as well as its own parts inventory and warehouse.