ECI-USA: Field Service Milestone

E-Crane International USA has reached a new milestone with the help of our Field Service Team.  After a recent service trip to Kyger Creek, our Field Service Team has reached a total of 1000 completed field service trips.

The E-Crane service department has been consistently growing and improving over the past several years to continually meet our customer’s needs.  The ECI-USA service team has grown to 14 team members with two additional service centers added in the past two years. 

In 2013, the E-Crane USA Service Group opened a new satellite service center based in Birmingham, Alabama called the Gulf Coast Service Center.  This center supports 14 clients (15 E-Cranes) located in the Gulf Coast region and is equipped with E-Crane service trucks, support equipment, and tools to support on-site field service repairs.  The Gulf Coast Service Center is also equipped with spare parts and consumables needed for emergency service and repairs.

Within the past year, E-Crane has also begun to open another satellite service center in Corpus Christi, Texas to service the E-Cranes in that area.  This service center will have 6 on site technicians, ready to handle any 24/7 service and maintenance needs, as well as its own parts inventory and warehouse.

Congratulations to our Field Service Team on this achievement!


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