E-Crane users in the USA benefit from improved customer service

New, reliable contact for Gulf Coast customers

In January of 2013, E-Crane USA Service Group kicked off a new satellite service center based in Birmingham, AL. The new Gulf Coast Service Group will support 14 clients (15 E-Cranes) in the Gulf Coast region.

We are very excited to announce the addition of Bill McNair to our E-Crane team. Bill brings with him more than 30 years of crawler crane experience and knowledge of heavy equipment repair. He is also native to the gulf area.

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Certified E-Crane Service Technician

In mid-January, Bill traveled to E-Crane USA headquarters in Galion, OH for E-Crane and safety training. He was also introduced to the entire E-Crane USA team. Bill is excited to be part of our team and is looking forward to visiting each of our gulf coast clients.

To help make this venture a success we have recently purchased two heavy duty service trucks equipped with cranes, support equipment, and tools to support on-site field repairs, one of which will be driven by Bill McNair.

Greater spare parts availability for faster support

He also has on hand over $25,000 in spare parts and consumables needed for emergency service and repairs. This means that E-Crane can now have a service technician on-site in less than 10 hours compared to the 24 hour response time in the past. Short response time coupled with on hand spare parts availability saves time and shipping costs equating to a greater overall savings for our valued clients.

In one week, Bill has already visited three of our clients and has received a warm welcome. The addition of the Gulf Coast Service Group has also generated more than four signed service contracts as well as numerous inquiries for parts and service.

E-Crane-USA partners with Parker Fluid Connections Group

In the last quarter of 2012, E-Crane International USA partnered with Parker Fluid Connections Group and added Hydraulic Hose Fabrication to the Galion, Ohio Parts & Service Department. This means that at any given time, we will have more than $100,000 in hose, fittings, and equipment on hand at our shop.

Safe and reliable hydraulic hoses

Three OEM trained service technicians will be on staff to make hydraulic hoses as needed. We are now able to fabricate, pressure test, clean, and seal all of the hoses required on a typical pedestal mounted E-Crane and package them for shipment in approximately one week. Each warranty hose assembly is certified to Parker standards and comes with its own certification document.

Higher quality hydraulic hoses delivered superfast

As an OEM distributor, we can provide a higher quality hose assembly at a lower cost with shorter lead times than in the past. We are very excited about this partnership with Parker and the direct impact it will have to increase our customer satisfaction and parts availability.

Give us a call today for your hydraulic hose needs!

Source: E-Crane International USA


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